· Hi Mah Jongg Team · Product Knowledge · 4 min read
How to Order Custom Mahjong Tiles From a Factory (Multi-Layer Acrylic)
Practical buyer path for custom American Mah Jongg tiles — what to send, multi-layer acrylic specs, sample vs full set, and how to request a factory-direct quote.
Product KnowledgeThis guide is the ordering path for custom American Mah Jongg tiles — what to send a factory, how multi-layer acrylic fits the brief, and when to order tiles as part of a full set. For commercial tile OEM, start on the custom mahjong tiles hub. For deep layer/finish language, use the multi-layer buyers guide.
Hi Mah Jongg manufactures multi-layer acrylic American sets factory-direct. Tile faces, backs, and side layers are the visual core of every custom program — whether you need one gift set or a private-label wholesale reorder.

Tiles-only vs full custom set
| Scope | What you get | When it fits |
|---|---|---|
| Full American set | Tiles + agreed racks/accessories + packaging | Clubs, gifts, retail SKUs (most buyers) |
| Tile focus in the RFQ | Same full set, but art brief leads with faces/layers | Brands iterating look before packaging |
| Replacement / special tile runs | Discussed case-by-case on the quote | After an approved BOM exists |
Most first-time buyers should quote a full American set on the custom mahjong set hub path, even when the conversation starts with “custom tiles.” Incomplete tile bags create support problems for US club play.
What to send in the first message
You do not need perfect vectors on day one. Useful inputs:
- Theme words — bridal blush, club navy, ocean coastal, Halloween, etc.
- 2–5 reference photos — tiles you like, color mood boards, packaging shots
- Logo file if branding the back or box (PNG/SVG preferred)
- Quantity path — 1 set, club batch, or wholesale bands
- Ship-to country
Or explore body color, multi-layer sides, and face framing in the free 3D designer and attach a snapshot.
Multi-layer acrylic — the short buyer checklist
Write these lines in the RFQ (details in the spec guide):
| Spec | Example language |
|---|---|
| System | American Mah Jongg full set (8 jokers + 8 flowers) |
| Body | Soft ivory / jade / custom hex target |
| Side layers | 2–3 visible bands; order outside → inside |
| Faces | Catalog motif or custom art |
| Backs | Solid color / logo / pattern |
| Finish | Smooth edges, consistent polish |
| Approve | Physical sample or one pilot set before bulk |
Screen colors lie. Daylight sample approval is how wholesale reorders stay consistent.
Artwork tips that save a revision round
- Prefer clear number/letter readability for long NMJL sessions — theme art should not crush ranks
- Ultra-fine lines may need factory thickening for durable fill
- Keep IP clean — original icons, not trademarked characters or team logos
- Separate face art from packaging art in the brief
Theme inspiration without a full OEM timeline: 2026 custom styles.
Sample, one set, then wholesale
Typical sequence:
- Feasibility notes on your brief
- Sample or one custom pilot set
- Written change list (if any)
- Mass production or small wholesale batch with locked BOM
See the OEM process map for stage language, and MOQ & pricing for how to ask quantity bands.
Optional: matching mat / cover
Many gift and retail kits add a table cover or play mat. Quote the mat in the same RFQ when you want a complete hostess SKU — in-stock Halloween/Hanukkah prints or custom OEM art.
RFQ template (tiles-led)
Product: Custom American Mah Jongg (tile-led brief)
Inventory: 152 with 8 jokers + 8 flowers (confirm)
Material: multi-layer acrylic
Body / layers: [describe or attach designer snapshot]
Faces: [catalog series / custom theme / files]
Backs: [solid / logo]
Accessories: [4 racks / dice / bag / none]
Packaging: [export / gift / private label]
Optional mat: [print name / custom / none]
Quantity: [1 set / bands…]
Ship-to: [country]Submit via the inquiry form. Working-day replies are typically within 24 hours. We do not invent unit prices or lead-day guarantees on blog pages — those belong on your quote.
Related guides
- Custom Mahjong Tiles hub — commercial tile OEM landing
- Custom Mahjong Set hub — full-set customization from 1 set
- Multi-Layer Acrylic Spec Guide — production-ready finish language
- Wholesale & Private Label — reorder locked faces at volume
- Custom vs Ready-Made — when to skip custom art
Next step
- Skim the tiles hub
- Preview layers in the designer
- Request a factory quote with quantity (even 1 set), layer notes, and ship-to country
Clear tile specs are how custom American Mah Jongg programs look intentional on the table — and match again on the next reorder.